Privacy Policy

Bali Tour and Activities (BTA) – balitourandactivities.com

Last Updated: August 16, 2026

At Bali Tour and Activities (BTA), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website or book our services.

1. Information We Collect

We may collect the following information when you contact us or make a booking.

Personal Information

Full name
Email address
Phone or WhatsApp number
Country of residence (if provided)

Booking Information

Travel dates
Group size
Selected tours, transportation, or activities
Pickup and drop-off locations
Special requests or preferences you choose to share

Payment Information

Payments are processed securely through PayPal.

We do not store your credit card or payment details on our website.

2. How We Use Your Information

We use your information to:

confirm and manage bookings,
arrange transportation and activities,
communicate before, during, and after your trip,
provide customer support,
improve our services and website,
comply with legal obligations when required.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share limited information with trusted local partners only when necessary to provide the services you have booked, such as transportation providers, activity operators, or accommodation partners when applicable.

Payment information is handled directly by PayPal under its own Privacy Policy.

4. WhatsApp and Email Communication

By contacting us through WhatsApp or email, you agree that we may use those channels to respond to your inquiries and provide booking-related updates.

We will not send unsolicited marketing messages without your consent where required by applicable law.

5. Cookies

Our website may use cookies and similar technologies to:

improve website performance,
remember your preferences,
analyze website traffic,
enhance your browsing experience.

You can manage or disable cookies through your browser settings, although some website features may not function properly.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We keep personal information only for as long as necessary to:

provide our services,
comply with legal obligations,
resolve disputes,
maintain business records.

When information is no longer required, we will securely delete or anonymize it where appropriate.

8. Your Rights

Depending on applicable privacy laws, you may request to:

access your personal information,
correct inaccurate information,
request deletion of your data unless we must retain it for legal or operational reasons,
withdraw consent for future communications where applicable.

To make a request, please contact us using the details below.